Privacy Policy
PRIVACY POLICY
Thank you for visiting our website! This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information; by using the site, you are accepting the practices described below. We reserve the right to make changes to this policy & any changes to this policy will be posted.
Note, the practices. set forth in this privacy policy are for this website only. If you link to other websites from this website, please review the privacy policies posted at this sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. We do not sell or share any information with any third parties.
Cookie/Tracking Technology
What are cookies? Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are useful because they allow a website to recognize a user's device. If you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties but not personally identifiable information. By using the RELAXURE website without changing your settings, you agree that we can place these types of cookies on your device.
You can find more information about cookies at: www.allaboutcookies.org
Why does RELAXURE need cookies?
• To allow you to browse our website in the most efficient way.
• To improve the security of our website
• To allow you to share our website content efficiently via social media; such as Facebook, Twitter and Google= shopping online and generally improving the users experience.
• To help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
• To continually make improvements to your browsing experience, remembering your preferences, enabling shopping online and generally improving the user experience.
• To compile visitor statistics in order to target our marketing. We receive data regarding how many people visit our site, what sort of device they are using (tablet, mobile etc), how long they spend on the site, what pages they are looking at and which search engines that are used. IT DOES NOT KNOW WHERE YOU LIVE OR ANY BANK DETAILS.
How do I turn them of?
• If you have anti-spyware they will automatically turn off any cookies they think will compromise your security.
• Mozilla Firefox - select 'options' then 'privacy' then 'use custom settings for history'. Uncheck 'accept cookies from sites' or set exceptions 'accept third party cookies'. Decide how long cookies will be stored (till they expire, till you close the browser or ask you every time). There will also be a list of stored cookies, just delete those you don't want. You can block or allow cookies for individual sites via the 'Permissions' tab.
• Google Chrome - click the three dots on the right of the browser toolbar, select 'settings', then advanced settings & in the "Privacy" section, click the Content settings button & in the "Cookies" section, you can change to your Preferred settings.
• Safari - select 'preferences', then 'security' and finally 'accept cookies'. Again you have the chance to block, allow or sites to which you navigate.
What happens when I turn them off?
You will find that not all the functions of our website is available to you.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
Google Tracking
This website uses Mobile Advertising IDs (Google AdWords). These third-party vendors, including Google, use cookies to serve ads based on someone's past visits to the website.
What do they do?
• They monitor the types of websites you visit.
• They collect data from visitors to our website which allows us to deliver a better customer experience and improve the efficiency of our website.
Why?
• So that they can deliver paid advertising in the form of pop-ups when you browse the internet. These pop-ups are usually related to the types of websites you visit; for example, if you visit fashion websites then the pop-ups will most likely be linked to fashion. So if you visit our website then our ads could pop-up when you browse other websites.
Do they know who I am?
• No. All the data they collect is stored in an encrypted format.
How do I control them?
• You an set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based activity entirely by cookie settings or permanently using a browser plugin.
• You will get advertising pop-ups but they will not be based on your interest or previous browsing history.
This website also uses Google Analytics & may use it for the following purposes:
• Remarketing (showing our ads on third party websites using cookies).
• Google Display Network Impression Reporting. This company and third-party vendors, use cookies to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our website
• Google Analytics Demographics & Interest Reporting. This company may use data from Google's Interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics to inform our marketing strategy.
How do I control them?
• You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using Google's Ad Settings page.
• you can opt out of Google Analytics using this browser ad-on.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud that has already taken place. The information is not provided to these companies for marketing purposes.
Consumer Privacy Notice
Who are we?
RELAXURE is a e-commerce company who provide a range of products relating to garden and backyard's. RELAXURE is a quality brand from Norway. A stylish design, good quality and an affordable price make the RELAXURE Pergola a unique product.
The personal data we would like to collect from you is:
Personal Data Type: Source (Where RELAXURE obtained the personal data from if it has not been collected directly from you, the data subject)
Personal Details: Data Subject
Browsing History via cookies: Website
Purchase History: Data Subject
CCTV Images: CCTV operated by RELAXURE.
The personal data we collect will be used for the following purposes.
• Personal Details will be used in the delivery of a device or product such as our delivery or rewards account
• CCTV footage is used in the prevention of crime
• Email marketing with consent
• Personal Details may be used in the performance of a contract or legal obligation such as accident records
• Purchase History is used to monitor and report on our sales trends and is not used for profiling customers
Our legal basis for processing the personal data
• Consent of the individual
• Performance of a contract in relation to purchases for delivery
• Legal Obligation in relation to Health and Safety matters
• Vital Interests in relation to security and the use of CCTV footage
We do not hold any special categories of personal data
Consent
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
Consent is required for RELAXURE to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you shy and how the information will be used.
Disclosure
RELAXURE will not pass you personal data to third parties without first obtaining you consent, unless the information is requested by a government body such as the Police, as part of an official request. Your personal data will not be sold or transferred to any third party organization for marketing purposes, unless specific consent has been gained from the data subject.
Retention period
RELAXURE will process and store the personal data for a period of time as determined by our Retention Procedure. These retention periods are derived from ICO guidance and legal requirements.
Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
• Right of access - you have the right to request a copy of the information that we hold about you.
• Right of Rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten - in certain circumstances you can ask for the data we hold about you to be deleted from our records.
• Right to restriction of processing - where certain conditions apply to have a right to restrict the processing.
• Right of portability - you have the right to have the data we hold about you transferred to another organization.
• Right to object - you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling - you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that RELAXURE refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.
All of the above requests will be forwarded on should there be a third party involved (as stated above) in the processing of your personal data.
Complaints
In the event you wish to make a complaint about how your personal data is being processed by RELAXURE or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority at RELAXURE.
Personal data
Under the California Consumer Privacy Act (CCPA) personal information is defined as:
• Personal information is information that identifies, relates to, or could reasonably be linked with you or your household. For example, it could include your name, social security number, email address, records of products purchased, internet browsing history, geolocation data, fingerprints, and inferences from other personal information that could create a profile about your preferences and characteristics.
• Sensitive personal information is a specific subset of personal information that includes certain government identifiers (such as social security numbers); an account log-in, financial account, debit card, or credit card number with any required security code, password, or credentials allowing access to an account; precise geolocation; contents of mail, email, and text messages; genetic data; biometric information processed to identify a consumer; information concerning a consumer’s health, sex life, or sexual orientation; or information about racial or ethnic origin, religious or philosophical beliefs, or union membership. Consumers have the right to also limit a business’s use and disclosure of their sensitive personal information.
How we use your information
This privacy notice tells you how we, RELAXURE, will collect and use your personal data for the delivery of goods and services to you.
Why does RELAXURE need to collect personal data?
In order for us to provide you with a delivery service and process accounts we need to collect personal data for correspondence purposes and/or service provision. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
In terms of being contacted for marketing purposes RELAXURE would contact you for additional consent.
Will RELAXURE share my personal data with anyone else?
We will not pass your personal data on to third-party service providers. If we wish to pass your personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise, such as CCTV footage provided to Police.
How will RELAXURE use the personal data it collects about me?
RELAXURE will process (collect, store and use) the information you provide in a manner compatible with the California Consumer Privacy Act (CCPA). We will keep your information accurate and up to date, and not keep it for longer than is necessary. RELAXURE is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Under what circumstances will RELAXURE contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Can I find out the personal data that the organisation holds about me?
RELAXURE, at your request, can confirm what information we hold about you and how it is processed. If RELAXURE does hold personal data about you, you can request the following information:
• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of RELAXURE or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
What forms of ID will I need to provide in order to access this?
RELAXURE accepts the following forms of ID when information on your personal data is requested:
• Passport
• Driving Licence
• Birth Certificate
• Utility Bill (from the last 3 months)